This policy explains what M S A Documents Clearing Services EST does with the information you give us.
What we collect
We collect only what you send us: your name, phone number, email address and the details of the transaction you are asking about. Where a government application requires it, we also handle copies of identity and company documents you provide.
Why we hold it
Your information is used to answer your enquiry, prepare and submit applications on your behalf, and keep track of renewal dates so we can remind you before something expires.
Who we share it with
Document copies are submitted only to the government department or approved service centre that the transaction requires. We do not sell your information and we do not pass it to marketing companies.
How long we keep it
Files are retained for as long as needed to complete your transaction and to support future renewals, after which they are securely destroyed. You may ask us to delete your details at any point by emailing us.
Website data
This website does not require you to create an account. The enquiry form does not store submissions on the site — it opens WhatsApp or your email app with the message prepared, so the message reaches us through that app.
Contact
Questions about this policy: msadocumentsclearing@gmail.com or 052 775 0798.